Technology Services  /  Business Phones & VoIP

BUSINESS PHONES & VOIP · 3CX

Business phones that work wherever your team does.

We supply, set up and support 3CX phone systems, hosted in the cloud or on your premises, with desk phones and mobile and desktop apps.

Hosted or on-site 3CX
Call queues, IVR & auto-attendants
Desk phones, mobile & desktop apps
Setup, migration & ongoing support
SOUND FAMILIAR?

Every missed call is a missed customer

Missed calls

Calls ring out or go unanswered when staff are busy or away from their desks.

Rising phone bills

Traditional lines and extensions get expensive as you grow.

Tied to the desk

Staff can only take business calls in the office.

No visibility

No idea how many calls you get, miss, or how long customers wait.

WHAT'S INCLUDED

A complete phone system, set up and supported

3CX gives you a professional phone system that grows with you. We handle the setup, migration and support.

Hosted or on-site 3CX

Your choice: we host it in the cloud, or install it on your premises.

Call queues & ring groups

Calls routed to the right people, so fewer go unanswered.

IVR & auto-attendant

“Press 1 for sales”: a professional welcome and routing.

Desk phones & headsets

Supplied, configured and ready to use.

Mobile & desktop apps

Take business calls on your phone or laptop, anywhere.

Voicemail to email

Messages delivered straight to your inbox.

Call reporting

See call volumes, missed calls and wait times.

Setup, migration & support

We move you over with minimal disruption, then support you.

HOW IT WORKS

Switching is simpler than you think

01

Review

We look at how calls flow through your business today.

02

Design

We design call flows, queues and menus around your team.

03

Install & migrate

We set up the system and move you over with minimal disruption.

04

Train & support

Your team is shown how to use it, and we stay on hand.

WHY 3CX WITH R3TeK

A professional phone system, without the complexity

Never miss a customer

Smart routing and queues get calls answered.

Work from anywhere

The office phone system on every device.

Clear, predictable costs

Know what you pay as you add users and sites.

One system for every site

Branches share one phone system, with free internal calls.

QUESTIONS

Common questions

Can’t find your answer? Message us on WhatsApp and we’ll get back to you.

Yes. In most cases we can move your existing numbers to your new 3CX system, and we coordinate the transfer with your carrier so you keep the numbers your customers know.

It depends on your size, internet reliability and preferences. We offer both and will recommend the right fit.

Often, yes. Many business IP phones work with 3CX. We will check compatibility before recommending new handsets.

Voice needs a stable connection. We assess your internet and can add backup connections or failover as part of the design.

Yes, where needed. Recording should be disclosed to callers, and we can set it up in line with data protection requirements.

Often paired with VoIP

Networks & Connectivity

The reliable network your phones depend on.

Managed IT

Support for everything else your team uses.

Consulting & Digital Transformation

Bigger projects, planned properly.

Ready for a phone system that works for you?

Book a consultation and we’ll map your call flows and recommend the right 3CX setup.