Who we are

R3TeK Management Solutions (“R3TeK”, “we”, “us”, “our”) is a managed services / IT-services provider based in Kingston, Jamaica, serving clients in Jamaica, the Caribbean and the United States. Our website is https://r3tekmanagementsolutions.com
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We are committed to protecting your privacy and ensuring you have a clear understanding of how we collect, use and safeguard your personal information when you interact with our website, when we deliver our services (remote monitoring, cloud backups, MSP tools, onsite & remote support) and when we communicate with you.

Scope & Purpose

This Privacy Policy explains:

• The types of personal information we collect;

• How we collect, use, disclose and retain that information;

• The legal basis for our processing under the DPA (for Jamaica) and other applicable laws;

• How we use cookies and tracking technologies (including Google Analytics);

• Your rights in relation to your personal information; and

• How you can contact us regarding your personal information.

This policy applies to information we collect via our website, mobile applications (if any), email and telephone communications, service onboarding and delivery (remote monitoring, cloud backups, MSP tools, onsite/remote support) and other business interactions.

Information We Collect

a. Information you provide directly

Your name, job title/company, business address, email address, telephone number, billing information, payment details.

Information you submit via contact or quote forms, support or service onboarding, remote monitoring agreements, cloud backup service arrangements.

Communications logs (telephone, email, chat) relating to our services and support (onsite or remote).

b. Information collected automatically / technical information

IP address, browser type and version, operating system, device identifiers, timestamps, pages visited, referral URL, error/diagnostic data collected through website or remote-monitoring/management tools.

Cookies, web beacons, similar tracking technologies (including Google Analytics) to help with website functionality, analytics and performance improvement.

c. Information from third parties / publicly accessible sources

Where you have consented or it is permitted by law, we may obtain information from affiliated service-providers, business directories, or publicly accessible sources (for example company details, contact information).

Legal Basis for Processing-(Jamaica)

Under the Jamaica Data Protection Act (DPA) we rely on one or more of the following lawful bases when processing your personal data:

Consent – where you have freely given, specific, informed and unambiguous indication of your wishes.

Contract Performance – processing is necessary for the performance of a contract to which you are a party (for example to provide managed services, remote monitoring, cloud backups, support).

Legitimate Interests – processing is necessary for our legitimate business interests (for example service improvement, analytics, security monitoring), except where those interests are overridden by your rights or freedoms.

Legal Obligation – processing is necessary to comply with a legal obligation (for example breach-notification obligations under the DPA).

The DPA sets out eight data protection standards (fairness & lawfulness; purpose limitation; data minimization; accuracy; storage limitation; rights of data subject; technical/organisational measures; cross-border transfers) that we adhere to

How We Use Your Information

We will use your personal data for the following purposes (and only in accordance with the lawful basis above):

• To provide and manage our services (client onboarding, remote monitoring, cloud backups, MSP tools, support — onsite or remote), including billing and support communications.

• To respond to your enquiries and deliver the products/services you request.

• To optimise, personalise and improve our website, services and communications (including analytics via Google Analytics).

• To manage our business operations (accounting, auditing, compliance, and security monitoring).

• To detect, prevent, investigate and respond to service disruptions, intrusion attempts, security incidents (especially for remote monitoring/cloud backup services).

• With your consent, to send you marketing communications about additional services we offer — you have the right to opt-out at any time.

Cookies & Tracking Technologies 

Our website uses cookies and similar technologies for the following:

Strictly necessary cookies — to enable core site functionality (for example session management, form-entry memory).

Performance/analytics cookies — to collect information about how visitors use the website (e.g., via Google Analytics) so we can improve it.

Functional cookies — to remember your preferences (for example language, region).

Marketing/targeting cookies — to deliver content or offers relevant to you (only used if you consent).

Your browser settings may allow you to block or delete cookies. If you disable cookies, some portions of our website may not function as intended.
We provide you with the ability to accept or decline non-essential cookies when you first visit our website.

Sharing & Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With our service providers and subcontractors (for hosting, cloud backup, analytics, payment processing, MSP tool vendors) who act on our behalf and are bound by confidentiality and data-protection obligations.

• With affiliates or group companies where applicable.

• With law-enforcement, regulatory or governmental authorities when required by law or to protect our rights, your rights or safety of others.

• In connection with a merger, acquisition, sale of assets or similar corporate transaction (subject to appropriate safeguards).

We take reasonable steps to ensure that any third-party service-provider handles your personal data in accordance with this Privacy Policy and equivalent data-protection measures.

International Transfers & Location of Data

As a provider of IT services, including remote monitoring and cloud backups, your personal data may be processed or stored in locations outside of Jamaica (including the U.S.). When we transfer personal data outside of Jamaica, we ensure that an adequate level of protection is provided consistent with the DPA’s requirement that personal data shall not be transferred to a State or territory outside Jamaica unless that State or territory ensures an adequate level of protection

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. Once information is no longer needed, we securely delete or anonymise it (or otherwise dispose of it securely).

What rights you have over your data

Security

We implement appropriate technical and organisational measures to protect the confidentiality, integrity and availability of your personal data — including encryption, access controls, intrusion detection, secure backups, regular audits and staff training.
Nevertheless, no method of transmission over the Internet or electronic storage is completely secure. By using our services you acknowledge that data transmission is at your own risk.

11. Your Rights

Under the DPA (and applicable laws in our target markets), you may have the following rights:

The right to access the personal data we hold about you.

The right to request correction or deletion of your personal data.

The right to object to or restrict certain types of processing.

The right to withdrawal of consent (where processing is based on your consent).

The right to data portability (where applicable).

The right to lodge a complaint with a supervisory authority (for Jamaica: the Office of the Information Commissioner).

To exercise your rights, please contact us (see Section 13 below). Please note that in some cases we may refuse a request (or part of it) for lawful reasons; if so we will explain our reasons.

Children

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent. If we discover we have collected such data without consent, we will delete it.

 Links to Other Websites

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing personal data.

 On-Site & Remote Monitoring / Support Services

Because we provide both on-site and remote monitoring, management, and support services (including cloud backups and MSP tools), we may collect and process technical/device information from your devices (with your consent or under contract) such as device identifiers, software versions, logs, uptime/performance metrics, alerts, and usage statistics.
Where applicable, you will have been informed via our service onboarding documentation or contract. Such technical/device information is used for the purpose of providing support, monitoring, maintenance, performance optimisation, security, and remote incident response.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made we will provide a prominent notice on our website and update the “Last Updated” date above. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact us at: