Technology Services / Managed IT
R3 Care is our managed IT service: proactive monitoring, maintenance and support for your devices, users and systems, for a predictable monthly fee.
The same issues keep coming back because nobody fixes the root cause.
Tech jobs land on whoever is least busy, and nothing gets done properly.
You assume they are happening, but no one has actually confirmed it.
When systems stop, staff wait, customers leave and work piles up.
R3 Care covers the day-to-day running of your IT, so problems are prevented, not just fixed.
Devices and systems watched around the clock, with issues flagged before users notice.
Fast help by phone, email or WhatsApp, fixed remotely wherever possible.
Windows and key software kept up to date on a managed schedule.
Antivirus and endpoint security installed, monitored and kept current.
Accounts, licences, email and security settings managed properly, on either platform.
New starters set up quickly; leavers’ access removed the same day.
A clear record of your devices, warranties and software licences.
A plain-English summary of what we did, what we found and what’s next.
Our support follows ITIL-aligned practices for incidents, changes and problem management, so every issue is handled consistently, not ad hoc.
We review your devices, users, network and security, and agree priorities.
Monitoring and security agents go on, and every device is brought to the same standard.
Day-to-day support, maintenance and monitoring, handled for you.
Regular check-ins on what’s working, what’s at risk and what to plan for next.
One agreed fee instead of surprise repair bills.
Proactive maintenance means less firefighting.
A single team that owns your IT from end to end.
Protection and updates are part of the service, not extras.
Can’t find your answer? Message us on WhatsApp and we’ll get back to you.
A fixed monthly fee per managed device, so your cost scales simply as you grow. After a short assessment, we give you a clear quote with no hidden extras.
R3 Care runs on a 12-month agreement, with a standard 90-day notice period. That gives us time to onboard your systems properly and deliver real improvements, not quick patches.
Monitoring runs 24/7. Our helpdesk is available during normal business hours (Jamaica time), and after-hours emergency support is available for urgent issues that can’t wait until morning.
Yes. We can take everything on, or support your in-house staff with tools, monitoring and backup cover.
Yes. Most support is delivered remotely, so we can look after teams across the Caribbean and beyond, with on-site visits arranged where needed.
Book a consultation and we’ll review your current setup, then recommend the right R3 Care plan.
Technology services and management solutions that make organisations more effective. Based in Jamaica, supporting businesses across the Caribbean and beyond.
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